Rod Brooks, Chief Marketing Officer of PEMCO Mutual Insurance, says the new reality of marketing and sales is that customers are in control of your brand. To win in the marketplace, companies must reorganize their mission and operations around that reality. Brooks says “the voice of the customer” has become PEMCO’s most important strategic initiative. […]
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Ruby Newell-Legner, an internationally recognized expert in customer service, has presented over 2000 programs in 11 countries and counts the Burj Al Arab, known as the only 7 star hotel in the world, among her clients. Listen as she reveals her 7 steps to 7 star service in this informative seminar. Improve your service and […]
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Avish Parashar, author of Improvise to Success, demonstrates how to use improvisation techniques to dramatically improve your problem solving and influence. He starts by demonstrating the devastating, log-jamming effect of the word “but” and finishes by demonstrating a technique to facilitate collaboration. Every manager and leader should study improv! www.AvishParashar.com. Available in HD and […]
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