Wednesday, June 19th, 2024

Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.


All content appearing on this Web site is the property of:

Change Leadership Group, LLC
14150 NE 20th St
Suite F1-144
Bellevue, WA 98007

Copyright © 2008-2011 Change Leadership Group®, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for your own informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2008-2011 Change Leadership Group, LLC. All rights reserved.


Actuation Zone®, Selling Change®, Forceful Selling®, ChangeCentric Selling®, Change Leadership Framework®, and Change Leadership Group®, are registered trademarks of Change Leadership Group LLC.

All other brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Change Leadership Group, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Change Leadership Group, LLC or any third party, except as expressly granted herein.

Use Of Site

The network of Change Leadership Group, LLC operated by Change Leadership Group, LLC or its affiliates or subsidiaries, is comprised of various Web sites and Web pages. The use of Change Leadership Group, LLC Web sites and Web pages is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Change Leadership Group, LLC Web Site constitutes your agreement to all such terms, conditions, and notices. Your use of a particular Change Leadership Group, LLC website included within the Change Leadership Group, LLC Web Sites network may also be subject to additional terms outlined elsewhere on that website (the “Additional Terms”). Additionally, the Change Leadership Group, LLC Web Sites may themselves contain additional terms that govern particular features or offers (for example, sweepstakes or chat areas). In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular Change Leadership Group, LLC website, then these terms shall control.

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEB SITE (this “Site”). By accessing or using this Site, you agree to these terms of use, conditions and all applicable laws. If you do not agree to these terms you may not use this Site.

Change Leadership Group, LLC reserves the right to change the terms, conditions, and notices under which the Change Leadership Group, LLC Web Sites are offered, including but not limited to the charges associated with the use of the Change Leadership Group, LLC Web Sites. You are responsible for regularly reviewing these terms and conditions.

Unless otherwise specified, the Change Leadership Group, LLC Web Sites are for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Change Leadership Group, LLC Web Sites.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from the different areas of the Site solely for your own noncommercial use, or to place an order with Change Leadership Group, LLC or to purchase Change Leadership Group, LLC products. Any other use of materials on this Site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of this Site, without prior written permission of Change Leadership Group, LLC is strictly prohibited.

Harassment in any manner or form on the Site or any of the Change Leadership Group, LLC web Sites, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Change Leadership Group, LLC employee, host, or representative or other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Change Leadership Group, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Change Leadership Group, LLC believes that customer conduct violates applicable law or is harmful to the interests of Change Leadership Group, LLC and its subsidiaries.

Privacy Policy

Change Leadership Group, LLC knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting websites in the Change Leadership Group network, you are accepting the practices described in this Privacy Notice.

Personal Information

Change Leadership Group, LLC collects personal information from our users at several different points in our websites. We only collect personal information when you express interest in our services and only use the information collected to provide those services for you. If you choose to make a purchase, you will be asked to provide contact information (such as your name and shipping address) and financial information (such as your credit card number and expiration date). This information is used for billing purposes and to process your order. Change Leadership Group, LLC handles all of this data with the utmost confidentiality.

Third Parties

Any personal information provided will not be traded, rented, sold or otherwise shared with anyone outside of Change Leadership Group, LLC, or used for reasons beyond those contemplated in this statement. From time to time, we may engage third parties to process your information on our behalf; however, none of Change Leadership Group, LLC affiliates (such as our credit card company and shipping company) have permission to retain, share, store or use personal information for any reason other than providing the requested service.


To prevent unauthorized access, disclosure and improper use of your information, we have established appropriate physical, electronic, and managerial safeguards to protect the information we collect in accordance with our privacy policy.


If you receive communications from Change Leadership Group, you always have the option of no longer receiving them. At the bottom of each communication there is an opt-out option. Simply click on “Unsubscribe”.


Our users can correct, access and update pertinent personally identifiable information obtained through the Change Leadership Group network. Mechanisms include online, email, telephone, postal mail, etc. This helps to assure that the information we collect is accurate and up to date. You can correct, access, and update your personal information by e-mailing, [email protected]

Conditions of Use, Notices, and Revisions

If you choose to visit Change Leadership Group websites your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Washington. Our business changes constantly. This Notice and Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use.

Notice of Changes

If our privacy policy and information practices change at some time in the future, Change Leadership Group, LLC will post the policy changes to the Change Leadership Group, LLC websites to notify you of these changes and to provide you the ability to opt out of these new uses.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our web sites.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Change Leadership Group, LLC
14150 NE 20th St
Suite F1-144
Bellevue, WA 98007
Phone: +1.425.440.0970
email: [email protected]

Copyright © 2008-2011. Change Leadership Group, LLC. All rights reserved.

Shipping & Delivery

All items are shipped USPS Media Mail (unless requested otherwise by cardholder) within 48 hours of your purchase. In the event that an item is out of stock or backordered, we will not bill your credit card until the item is shipped to you. We do not ship over the weekend. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Sales Tax

Change Leadership Group, LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed on the shopping cart checkout page. Change Leadership Group, LLC reserves the right to change its payment procedures at any time without prior notice to you. All book sales are final and non-returnable. Other products and services may have warranties and return policies defined in their specific service agreements. If for any reason you are not satisfied with the products you purchased, please contact Change Leadership Group and we will make every attempt to resolve the situation.

Toll-free: 1 (800) 351-LEAD (5323)
Int’l: +1.425.440.0970
Email: [email protected]