Mari Smith, author of The New Relationship Marketing, says the traditional concept of relationship marketing has changed from one-to-one relationships to building relationships with entire communities. Engaging with communities is not simply a matter of putting up a Facebook page, however. Mari describes where companies should be investing in their marketing and discusses best practices […]
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Julian Birkinshaw, PhD, author of Reinventing Management, Smarter Choices for Getting Work Done ,” says most companies are operating with management principles dating back to the Industrial Revolution. However, in today’s era of light-speed communications and global competition, companies’ management systems must be optimized for innovation and agility, rather than efficiency. Listen as Professor Birkinshaw […]
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